Shipping & Delivery
Shipping and Delivery Information
Getting Your Nicotine Pouches Through POPMYPOUCH
All POPMYPOUCH orders are processed, packed, and dispatched from our Canadian warehouse, ensuring efficient and reliable delivery of your nicotine pouches. We offer shipping across Canada through Canada Post, Purolator, and FedEx, allowing you to choose the best option at checkout:
Please note that due to Canadian regulations on nicotine products, there may be restrictions on shipping to specific provinces or areas. Make sure to verify any local regulations before placing an order.
What is the Age Verification Requirement?
The Age Verification Requirement is an essential part of POPMYPOUCH's shipping policy to ensure responsible delivery of our products. This means that someone aged 18 or older must be present at the delivery address to receive the parcel. A valid ID confirming the recipient's age may be requested for delivery.
During checkout, you’ll be informed if your order requires age verification.
To avoid any issues, please ensure that a valid ID is available when your parcel is delivered. Compliance with this requirement is necessary for us to stay aligned with legal standards, and we appreciate your cooperation!
Available Delivery Options
Canada Post Expedited Parcel:
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Delivery time: 2-4 business days
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Tracking: Yes
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Additional info: Available throughout Canada
Purolator Express:
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Delivery time: Next business day (for major urban centers)
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Tracking: Yes
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Additional info: Available in most Canadian regions
FedEx Ground:
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Delivery time: 2-6 business days (depending on location)
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Tracking: Yes
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Additional info: Available throughout Canada
When Do We Ship Your Order?
Our goal is to ship your order as promptly as possible for a smooth and timely delivery. If you select an express shipping option (such as Purolator Express or Canada Post Expedited), please note that the cutoff for same-day dispatch is 2 pm EST (Monday-Friday).
Shipping to Military Addresses
For orders to Canadian military addresses, the only shipping option available is Canada Post Expedited Parcel, which ensures delivery to remote or military locations. Please be aware that delivery times may vary depending on your specific location.
Incorrect Shipping Address
To prevent delays or returns, please double-check your address before placing your order.
If you realize there’s a mistake with your address while we’re processing your order, contact us immediately at +1 (234) 567-8900. Although we cannot guarantee that we’ll be able to reroute your order before dispatch, we will make every effort to assist you.
Once dispatched, we unfortunately cannot offer refunds or reshipments for orders sent to an incorrect address.
Tracking Your Order
We prioritize transparency to ensure a positive shopping experience. POPMYPOUCH provides a range of trackable options for you to monitor your order in real-time. After selecting a tracked option at checkout, you’ll receive an email with a link to track your order.
You can download the carrier's app or visit their website for additional notifications and updates.