WARNING: This product contains nicotine. Nicotine is an addictive chemical.
Terms & Conditions
Terms & Conditions
GENERAL
This website, www.popmypouch.com ("Website"), is owned and operated by PopMyPouch Ltd. ("PopMyPouch," "we," "us," "our"). The Website is open for purchases by consumers 18 years or older residing in Canada. Please review these terms of sale ("Terms") carefully as they govern your purchase of products from PopMyPouch and contain important information about limitations and exclusions that may apply to you.
By placing an order, you confirm that you have read, accepted, and agreed to comply with these Terms. You also acknowledge that you have read and understood our Privacy Policy.
PopMyPouch reserves the right to change these Terms at any time. Any change will be published on the Website and apply to you upon your placement of a new order.
ORDERING PRODUCTS ON THE WEBSITE
PopMyPouch offers various nicotine products as available on the Website from time to time. Product images are for illustrative purposes only, and items may vary slightly from those images.
By placing an order with PopMyPouch, you represent and warrant that you are a consumer aged 18 years or older with a delivery address in Canada.
PopMyPouch may limit the quantity of cans per customer in a specified time frame, as outlined on the Website. We reserve the right to refuse or cancel orders that exceed such limits and may limit quantities in any order at our discretion. Once we have accepted your payment, confirmed your order via email, and dispatched the products, a purchase agreement will be concluded.
AGE VERIFICATION AND YOUTH ACCESS PREVENTION
We uphold a strict age limit of 18 years, even if local laws permit a lower age requirement. All customers must verify their age through our third-party age verification vendor at checkout. If verification fails, customers must upload valid government-issued ID for further verification. PopMyPouch may cancel the order if proper ID cannot be provided or if age verification is unsuccessful.
In addition to self-confirmation, the cardholder must also be 18 years or older to complete the transaction. Fraudulent orders may be reported to the relevant authorities.
PRODUCT INFORMATION
PopMyPouch strives to ensure that all Website information is correct. However, we are not liable for any errors, including inaccuracies in descriptions, prices, or stock availability. We reserve the right to correct such errors at any time.
PRICE AND PAYMENT
The prices listed on the Website at checkout are inclusive of applicable taxes. All prices, fees, and charges are displayed in CAD ($). Any additional fees, such as delivery fees, will be added at checkout.
PopMyPouch provides payment options through reputable services such as PayPal, Stripe, and Klarna. By selecting a payment method, you confirm you are authorized to use it. If your payment cannot be verified, your order may be canceled.
SHIPPING
We deliver only to Canadian addresses. Shipping options and costs are presented at checkout. Delivery times vary depending on the selected shipping method.
Once your order has been dispatched, you will receive a shipping confirmation. We aim for prompt shipping, but certain delays may occur.
For certain regions requiring age verification upon delivery, PopMyPouch’s shipping carrier will attempt delivery up to three times. If delivery is unsuccessful, your package will be returned to us at your cost.
Packages that are unclaimed or unredeemed may incur additional fees for return or disposal.
RETURNS
Due to the perishable nature of our products, PopMyPouch does not accept returns. However, if there is an issue with your order or product quality, please contact our customer service team for assistance. We may require photographic proof of defects.
In the event of damage during shipment, please keep the original packaging and contact us. We may request proof of purchase for any claims.
FORCE MAJEURE
PopMyPouch is not liable for any failure to perform due to events outside of our control, including natural disasters, strikes, government regulations, or other extraordinary occurrences. In such cases, both you and PopMyPouch have the right to cancel the order.
PRODUCT REVIEWS
By submitting a product review, you grant PopMyPouch the right to publish it on the Website and in other channels. PopMyPouch reserves the right to edit or remove any submitted reviews.
MISCELLANEOUS
For questions or support regarding these Terms, returns, complaints, or shipping issues, please contact our customer service team. When reaching out, provide your order number, available in your order confirmation.